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Patient Promise

We always endeavour to:

1.Make you feel valued.

We have a personal approach and enjoy getting to know our patients. You are unique and we want you to feel valued when you deal with us.

2. Listen to you.

We allocate plenty of time for each appointment to allow you to share your concerns and expectations for your vision. We explore possible options together, so you are well informed about your eyes and vision.

3. Make personal recommendations following a thorough examination.

We will use our expertise and experience to ensure you understand your individual needs. We want you to feel well supported in your choice of eyewear to give you the very best vision.

Your new glasses will:

1. Suit your lifestyle

Our patients are unique and we recognise your individuality. To help you find the right frames and lenses we will: craft personal recommendation based on what you want from your glasses and give you a range of options to suit your visual needs, lifestyles and look.

2. Make the most of your vision

We want you to get the very best vision possible in your new glasses so we will discuss your individual needs and recommend the very best lenses for your requirements.

3. Look and feel great

You want to look great in your new glasses so we will advise you about the latest styles, colours and shapes available and recommend frames based on your face shape, colouring, hairstyle and lifestyle.

To make sure they fit comfortably we will perform a bespoke measuring service that allows us to fit your new glasses with expert care. We will service your glasses at any time after you have purchased so that they always remain as comfortable as possible.

Keyes Eyecare Price Promise:

If you find identical glasses (frame and lenses) offered for sale at a lower price at another practice within 30 days of purchasing your new glasses from Keyes Eyecare, we will happily refund the difference!

Our only conditions are that you provide us with a written quotation from another practice within a five mile radius of Keyes Eyecare and that the price quoted is the normal selling price (so not part of a 2 for 1 or other special offer).

Complete satisfaction guaranteed - a full credit if you are not completely satisfied with your new glasses. Simply return within 30 days of purchase.

Come and see us at our Gosforth opticians

Conveniently located for Jesmond, Kenton, Tyne Valley, Wideopen and Ponteland. Free on-street parking.

Arrange an appointment today