Friendly and helpful - My optician and their team are dedicated, knowledgeable and dead helpful. They are really good at explaining what is going on during eye examinations and brilliant at helping pick out frames. Incredibly friendly throughout. Highly recommendedJ Milne - NHS Choices
We provide dedicated care by professionally qualified experts
Our practice is focussed on building relationships with patients. We give unrushed expert advice and passionately believe in bettering and caring for eye health within the local community.
If there's anything you would like to talk to us about regarding your eye health, please do not hesitate to get in touch with us.
Andrew Keyes BSc(Hons), MCOptom, FIIoC Optometrist
"Its been so fantastic seeing the practice grow over the last 15 years. I remember in the early days having the mantra "treat every patient as though they were your only patient". It's wonderful to see the whole practice team now living by the same philosophy.
I really love spending time at the practice, because of our wonderful patients and fantastic staff team."
Anthony McIvor FBDO, FdSc Dispensing Optician
"One of the most satisfying things about working at Keyes Eyecare is that the vast majority of patients we see call us by our first name even when none of us wear name badges. I'm sure this is because of the friendly nature between staff and patients.
We are always striving to be the best we can be and this provides a great platform for myself as a dispensing optician to thrive and be able to explore new technologies that may help our patients. But never at the expense of the best work life balance I have ever had. It truly is a pleasure to work at Keyes Eyecare."
Caroline Dodds Receptionist
"I have always enjoyed helping people and I feel that at Keyes we can really make a difference. Our patients really appreciate the personal service we provide and I love it that patients just call in as they are passing to say hello or bring treats in for us!
For me it is definitely not a chore coming to work! I thoroughly enjoy meeting patients and their families and its very pleasing to hear their kind comments. The whole team are involved in the practice and it feels as though we are all a family working together."
Katherine Batey Creative Director and Optical Style Consultant
"As the newest member of the Keyes Eyecare team I can honestly say how welcoming and friendly the team is here. I relish helping patients find a new pair of glasses that they love and is as unique as they are. I really enjoy the moment patients come to have their new glasses fitted and walk out of our practice with a big smile on their face knowing they have found the perfect pair for them.
I enjoy talking to patients and as a devoted animal lover it makes my day when our lovely patients come in with tales and photos of their furry friends."
Sarah Townsend Bsc(Hons), MCOptom, Dip TP(IP) Optometrist
"Working at Keyes Eyecare is a pleasure. The staff are knowledgeable, supportive and good to work with. The clientele are lovely. Plus the recent update in equipment in the eye test room has been a bonus for both me as an optometrist and for the patients."
"When Andrew and I started the practice in 2002, with 6 month old baby sleeping under the reception desk, we had a vision of creating a place where the whole staff team would thrive and all the staff would love coming to work. Having a happy workplace was nearly as important to us as having a practice where we could make a real difference in our patients' lives!
It has been wonderful to see the practice growing and the team maturing"
Louise is also a counsellor, running www.newcastlecounselling.co.uk where she specialises in helping people with anxiety and stress. As an ex-dentist, she has a particular interest in helping those who are anxious about dental treatment.
Elaine McKechnie Bsc(Hons), MCOptom, Dip TP(IP) Optometrist
"I find working at Keyes a pleasure due to the friendly, relaxed approach taken to eyecare here. As the eye examination appointment times are longer than at most other practices there is plenty of time to discuss all aspects of eyecare; from which glasses are most suited to a patients lifestyle to the best ways to maintain good eye health.
Working at Keyes is very much a team effort- all staff are dedicated to giving a personal, professional and friendly service. "
Malcolm Findlay Bsc(Hons), MCOptom Optometrist
"The staff at Keyes Eyecare are lovely to work with. Coming into the practice as a patient or coming to work here, you are always greeted by a friendly face and nothing is too much trouble. They are very welcoming to patients. Its a pleasure to work here!"
Zosia Brownsword Bsc(Hons), MCOptom, Dip TP(IP) Optometrist
'Keyes is a welcoming and friendly place to work and I really enjoy Fridays here! It's great being able to offer patients the time to really understand their needs and eye health.'