We want you to feel safe and give you our undivided attention. To help us with this please only come to the practice if you have an appointment. This means that everyone's visit is an exclusive private experience and everyone, especially our more vulnerable patients, can feel confident coming. If you feel anxious about coming to see us please let us know and we can discuss extra measures, such as being the first appointment of the day, so you can feel especially well looked after.
(last updated 19th September 2020)
Face masks, PPE etc
The Keyes team have completed the Association of Optometrists’ Infection Control and Prevention training and have all become well versed in a new language - types of face mask, gloves. visors, disinfection systems etc. Please don’t be alarmed when you see us looking a bit more accessorised than normal and maybe consider explaining to any younger children that we are smiling as normal behind the masks!
Whilst your eyewear is normally the ultimate accessory for your face, for the time being we are adding a face mask to the essential accessory list! We will provide you with a fresh complimentary face mask when you arrive so you can wear it for any parts of the eye examination or frame styling where we need to be closer than 2 metres.
By appointment only - Always call before you visit
For the time being, we are having to control all patient interactions, but look forward to when we can have an open door again!
Please telephone to make an appointment for any reason, including any adjustments or repairs, this will give us time to disinfect the practice between appointments.
You will have an allocated 1 hour private use of the practice, allowing time for your eye examination and then the opportunity to select glasses. We then have time to clean and sanitise the practice before the next patient arrives.
Telephone Consultation Prior to your Visit
Your eye examination will now be in two parts, the first being a telephone consultation where we will ask you several questions regarding your health, vision and your glasses and the second will be face to face in the practice.
When you come to the practice, please …
Use the hand sanitiser as you enter our practice
Come on your own. We need to keep the number of people in the building to an absolute minimum. If you need someone to drive you to your appointment, please ask them to stay in the car.
Come to us before you do any shopping. Bringing shopping bags will make our work to keep the practice clean and safe a lot harder.
Maintain a safe separation wherever possible. Please remember to maintain a 2-metre separation as you move from one space to another, wherever possible.
Pay with a card rather than cash, if possible.
On entering the consulting room, please sanitise your hands again.
We will be using new techniques to examine the health of your eyes, so we won’t have to get as close to you for as long as we used to.
If during your examination you need to cough or sneeze, please just raise your hand and sit back away from the optometrist.
We will ask you to sanitise your hands before trying on any frames. For the safety and peace of mind of all of our patients, we are disinfecting and rotating frame stock, so that everyone is safe.
Please email us at firstname.lastname@example.org or phone us on 0191 284 7361 if you have any difficulties that you would like to discuss.
Emergency advice is also available from the RVI Eye Casualty Department on 0191 282 9484
Over 4000 people have chosen Keyes Eyecare. Here are three reasons why:
1. Patient care
Out of many opticians in Newcastle and thousands of opticians across the UK we have been awarded the prestigious Association of Optometrists' award "Optical Team of the Year 2018". Here is a comment from one of the judges,
"Communicating each patient's eye care needs on a personal level, tailored to each individual, sets our AOP Awards winners apart."
2. Spectacle frames
Every frame we choose to stock is done so for a reason. There is a lot of competition to get frames into stock at Keyes Eyecare so we can be fussy about what we stock and hand pick frames with people like you in mind. If we don't stock a particular frame range or model there's a reason, so feel free to ask.
3. Spectacle lenses
Our team have over 130 years of combined experience helping people like you. This means that we can make your choice of lenses, as well as frames, informative, enjoyable and sraightforward. Whatever your own priorities, for example a particular look, extra help for a hobby or work, or super comfortable lightweight glasses, we can cater for these in your final choice of glasses.
Is Keyes Eyecare the right Opticians for me?
One of the main reasons that Keyes Eyecare opticians was set up was to allow plenty of time with every patient, to get to know every one as an individual. Neither you as a patient, nor we as professional experts, want to feel rushed or part of a conveyor belt production system. Your eyesight is just too important for that.
The practice has grown by personal recommendation so have a look at our reviews and testimonials - you will see we specialise in happy, highly satisfied patients. Over 4000 patients have chosen us from all the opticians in Newcastle, with many travelling a distance to see us. We hope you will want to join them in choosing us.
What should I do next?
If you are ready to book an appointment, please call us on 0191 284 7361 or book an appointment. We will talk you through the next steps.
If you want to find out more, keep reading on in our website or contact us to ask us a question. You will see we are specialists in light weight eyewear, have a unique 4 step varifocal dispensing process, as well as running specialist clinics for Visual Stress, Myopia Control and Dry Eye management.
We look forward to welcoming you to our practice!
I really appreciated the attention to detail and care received throughout the whole process of testing and supply and fitting of new glasses. Thoroughly recommended.N Glover - Facebook review
I have been coming here since I was a child - the staff are friendly and professional, you get an excellent standard of service and you never feel like you're being rushed or 'sold' anything.Robin T - Google Review
Best of Service - Always most helpful and willing to accommodate wishes and needs. the most thorough examination you could wish and makes sure the glasses are just as wanted.Anon - NHS Choices
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